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Month: March 2017

Passion-based Service Design: How to win and retain customers
Articles

Passion-based Service Design: How to win and retain customers

ByAlaina Love March 20, 2017February 25, 2021

If you’ve ever tapped on the screen of your smartphone and found it to be unresponsive, then you can relate to that sinking feeling in the pit of your stomach that tells you this is not going to be a good day. I experienced that recently, when my phone, less than two years old (and of course, out of warranty) decided that our relationship had come to an end.

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