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COVID-19 lockdown: The psychological impact on your workforce

“I’m doing at least three jobs daily, sometimes simultaneously,” lamented Sara, a single mother of school-aged children who also has an elderly parent in hospice care.

“Most mornings I am up at dawn to accommodate calls with our staff in Asia so I can handle those before my kids awaken. My twin boys and my daughter are now being home-schooled because of the pandemic, so I try to get them started on academic assignments right after breakfast. It’s not easy though, because the kids aren’t accustomed to working from home and lack the discipline to stay on schedule without my prompting. Add to this the pressure of arranging in-home care for my father who lives two states away, and there are days when I feel like I’m at my breaking point. Unfortunately, those days are happening with increasing frequency.”

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Articles

Passion-based Service Design: How to win and retain customers

If you’ve ever tapped on the screen of your smartphone and found it to be unresponsive, then you can relate to that sinking feeling in the pit of your stomach that tells you this is not going to be a good day. I experienced that recently, when my phone, less than two years old (and of course, out of warranty) decided that our relationship had come to an end.

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Articles

Are You a Disruptive or Transformational Leader?

There are times in every business and with every team where change becomes an imperative for growth and sustainability. In many cases, these moments don’t occur as a single event that marks the need for change, but rather as an unfolding series of factors that signal to leaders that absent significant evolution, the organization or the team will likely become irrelevant.

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The 2 Passions Team Trump Needs Most

Last Tuesday night, the nation witnessed the most stunning political victory in recent history as Donald Trump unseated odds-on favorite, Hillary Clinton, for the presidency. At the same time, Trump’s triumph cleaved a centuries-deep fissure of pain and fear into the American psyche. Since his win, tens of thousands of protestors have taken to the streets in cities across the nation, in mostly peaceful demonstrations that reject his political message, with a few morphing into riots and arrests, and one this weekend in which a protestor was shot.

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10 Leadership Perspectives Critical for the Next Decade

My mother was an elegant woman who never went out in public without looking very pulled together. Her hair was always well-coiffed, her clothes properly tailored and suited for her petite frame, and her youthful face was stark in its contrast to the date of birth listed on her passport. “If you want to look good ten years from now,” she said, “you’d better get started on that today.” Many years later I realized that my mother’s advice applies to both life and business. The most successful leaders I know are dedicated to achieving results today, but have a keen eye focused on what it will take to build an organization that thrives into the next decade and beyond.

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Leadership Resolutions That Can Transform Your Company

I had the privilege of attending a client holiday party last week that didn’t turn out as I expected. Like most office parties, there was the usual coterie of festive revelers who made a few too many trips to the punch bowl. But no one got so out of control that they reenacted the iconic party scene from Seinfeld where Elaine breaks into a dance that makes you wonder if what you’re witnessing is really a seizure instead.

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You’re Fired! What One Executive Learned About Leadership After Losing a Job

While making a mad dash to board an airport train last week, I ran into Stephen —literally ran into him — as we both jockeyed to squeeze ourselves in among the other harried travelers. We had not seen each other since our days as middle managers when we both worked for the same large multinational firm. Stephen was incredibly fun back in those days, as well as ambitious, hard working and among the most brilliant men I knew. Anyone who worked with him for more than 30 minutes could tell that they were in the presence of genius and that Stephen was going straight to the top. His coworkers would joke that they’d all be reporting to him one day.

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The 7 Forms of Courage Every Leader Should Demonstrate

Through years of consulting to many organizations, I’ve been blessed to work with wonderful, accomplished leaders — individuals who are deeply in touch with who they are, and are focused on bringing the best of their skills, talents and passions to leading others. They view leading as both a privilege and a responsibility, one that surpasses any other role they may have in their organization.

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The 4 Leadership Principles that Could Undermine Amazon

A scathing article about Amazon was published in the New York Times describing disturbing allegations about the retailer’s abusive work environment. Lending significant credibility to the serious questions raised about the company’s culture were corroborating interviews from many of the more than 100 current or previous Amazon employees who agreed to speak on record. Stories of unfair practices abound, from unjust co-worker complaints sent directly to a colleague’s boss, to an individual who was chastised for not being able to work nights and weekends because she was caring for her dying father. The $250 billion retailer is eclipsing its competition for sure, but it may be compromising its own leadership principles in the process of doing so.

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4 Questions Every Leader Should Be Able to Answer

There is nothing quite like the adrenaline rush of that moment when you’re first awarded an important leadership role. Having “finally arrived” you imagine yourself as the rock star taking center stage at a roaring stadium of adoring fans. You can almost hear the ear shattering cheers of the crowd as they clamor to get

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