Articles
Passion-based Service Design: How to win and retain customers
Smart leaders know that skill alone won’t woo, wow and win customers. You need people with the right passions to develop and sustain a competitive edge.
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Articles
Are You a Disruptive or Transformational Leader?
Being disruptive is not the same as being a disruptive leader. Be transformational if you want to disrupt.
Articles
The 2 Passions Team Trump Needs Most
Last Tuesday night, the nation witnessed the most stunning political victory in recent history as Donald Trump unseated odds-on favorite, Hillary Clinton, for the presidency.
Articles
10 Leadership Perspectives Critical for the Next Decade
The most successful leaders I know are dedicated to achieving results today, but have a keen eye focused on what it will take to build an organization that thrives into the next decade and beyond.
Articles
Leadership Resolutions That Can Transform Your Company
Most of us are only able to work on one or two things about ourselves at a time, so I challenged the group to narrow down their list to five changes that would shift their company from success to significance.
Articles
You’re Fired! What One Executive Learned About Leadership After Losing a Job
He’d been provided with a nice exit package by the company. Nevertheless, I could tell that he was wounded by the experience. Stephen shared five leadership lessons the experience has taught him.
Articles
The 7 Forms of Courage Every Leader Should Demonstrate
I’ve also met individuals with leadership titles who failed to embrace the most profound aspect of their role — courage to lead well in the face of adversity and ambiguity.
Articles
The 4 Leadership Principles that Could Undermine Amazon
Recent reports and an examination of Amazon’s leadership principles suggest that Amazon should obsess as much about its culture as it does about its customers.
Articles
4 Questions Every Leader Should Be Able to Answer
At some point you come face to face with the enormity of your responsibility to others. The burning issue now is how you’ll show up as a leader and what legacy you’ll leave behind.
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